2009 Ford Fusion Owners Manual

Customer Assistance
procedureoutlinedonthefirstpageoftheCustomerAssistancesection,
youmaybeeligibletoparticipateintheBBBAUTOLINEprogram.
TheBBBAUTOLINEprogramconsistsoftwoparts–mediationand
arbitration.Duringmediation,arepresentativeoftheBBBwillcontact
bothyouandFordMotorCompanytoexploreoptionsforsettlementof
theclaim.Ifanagreementisnotreachedduringmediationandyour
claimiseligible,youmayparticipateinthearbitrationprocess.An
arbitrationhearingwillbescheduledsothatyoucanpresentyourcase
inaninformalsettingbeforeanimpartialperson.Thearbitratorwill
considerthetestimonyprovidedandmakeadecisionafterthehearing.
Youarenotboundbythedecision,butshouldyouchoosetoacceptthe
BBBAUTOLINEdecision,Fordmustabidebytheaccepteddecisionas
well.DisputessubmittedtotheBBBAUTOLINEprogramareusually
decidedwithinfortydaysafteryoufileyourclaimwiththeBBB.
BBBAUTOLINEApplication:Usingtheinformationprovidedbelow,
pleasecallorwritetorequestaprogramapplication.Youwillbeasked
foryournameandaddress,generalinformationaboutyournewvehicle,
informationaboutyourwarrantyconcerns,andanystepsyouhave
alreadytakentotrytoresolvethem.ACustomerClaimFormwillbe
mailedthatwillneedtobecompleted,signedandreturnedtotheBBB
alongwithproofofownership.Uponreceipt,theBBBwillreviewthe
claimforeligibilityundertheProgramSummaryGuidelines.
YoucangetmoreinformationbycallingBBBAUTOLINEat
1-800-955-5100,
orwritingto:
BBBAUTOLINE
4200
WilsonBoulevard,Suite800
Arlington,Virginia22203–1833
BBBAUTOLINEapplicationscanalsoberequestedbycallingtheFord
MotorCompanyCustomerRelationshipCenterat1-800-392-3673.
Note:FordMotorCompanyreservestherighttochangeeligibility
limitations,modifyprocedures,ortodiscontinuethisprocessatanytime
withoutnoticeandwithoutobligation.
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
ForvehiclesdeliveredtoauthorizedCanadiandealers.Inthosecases
whereyoucontinuetofeelthattheeffortsbyFordofCanadaandthe
authorizeddealertoresolveafactory-relatedvehicleserviceconcern
havebeenunsatisfactory,FordofCanadaparticipatesinanimpartial
thirdpartymediation/arbitrationprogramadministeredbytheCanadian
MotorVehicleArbitrationPlan(CAMVAP).
250
2009
Fusion(fsn)
OwnersGuide,2ndPrinting
USA(fus)
Product Specification
CategoriesFord Fusion Manuals, Ford Manuals
Model Year2009
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Document File TypePDF
CopyrightAttribution Non-commercial
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Michael on Jul 07, 2017. Thank you

Thank you for having this information available!
lindse on Nov 08, 2016.

great website than k you for showing me this