Customer assistance
•
thetoll-freephonenumberoftheDSB’sindependentadministrator
YourdealershipandaFordMotorCompanyrepresentativeareaskedto
submitstatementsatthistime.
Toproperlyreviewyourcase,theBoardneedsthefollowinginformation:
•
•
legiblecopiesofalldocumentsandmaintenanceorrepairorders
relevanttothecase
theyear,make,model,andVehicleIdentificationNumber(VIN)listed
onyourvehicleownershiplicense
•
•
•
•
•
thedateofrepair(s)andmileageatthetimeofoccurrence(s)
thecurrentmileage
thenameofthedealerwhosoldorservicedthevehicle
abriefdescriptionofyourunresolvedconcern
abriefsummaryoftheactiontakenbythedealer(s)andFordMotor
Company
•
•
thenames(ifknown)ofallthepeopleyoucontactedatthe
dealership(s)
adescriptionoftheactionyouexpecttoresolveyourconcern
Youwillreceivealetterofexplanationifyourapplicationdoesnot
qualifyforBoardreview.
Oral presentations
Ifyouwouldliketomakeanoralpresentation,indicateYEStoquestion
#6
ontheapplication.Whileitisyourrighttomakeanoralpresentation
beforetheBoard,thisisnotarequirementandtheBoardwilldecidethe
casewhetherornotanoralpresentationismade.Oralpresentationmay
berequestedbytheBoardaswell.
Making a decision
Boardmembersreviewallavailableinformationrelatedtoeach
complaint,includingoralpresentations,andarriveatafairandimpartial
decision.
Everyeffortismadetodecidethecasewithin40daysofthedatethat
allrequestedinformationisreceivedbytheBoard.SincetheBoard
generallymeetsonceamonth,itmaytakemorethanamonthbeforethe
Boardcanconsidersomecases.
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| Categories | Ford Escort Manuals, Ford Manuals |
|---|---|
| Document Type | Free Auto PDF Manual Download |
| Model Year | 1999 |
| Download File |
|
| Document File Type | |
| Publisher | ford.com |
| Wikipedia's Page | Ford Escort |
| Copyright | Attribution Non-commercial |
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