2004 Ford Escape Owners Manual

Customer Assistance
Makingadecision
Boardmembersreviewallavailableinformationrelatedtoeach
complaint,includingoralpresentations,andarriveatafairandimpartial
decision.Boardreviewmaybeterminatedatanytimebyeitherparty.
Everyeffortismadetodecidethecasewithin40daysofthedatethat
allrequestedinformationisreceivedbytheBoard.SincetheBoard
generallymeetsonceamonth,itmaytakelongerfortheBoardto
considersomecases.
Afteracaseisreviewed,theBoardmailsyouadecisionletteranda
formonwhichtoacceptorrejecttheBoardsdecision.Thedecisionsof
theBoardarebindingonFord(and,insomecases,onthedealer)but
notonconsumerswhoarefreetopursueotherremediesavailableto
themunderstateorfederallaw.
To request a DSB  Brochure/Application
Forabrochure/application,speaktoyourdealerorwrite/calltothe
Boardatthefollowingaddress/phonenumber:
DisputeSettlementBoard
P.O.Box5120
Southfield,MI480865120
1
8004283718
YoumayalsocontacttheNorthAmericanCustomerRelationshipCenter
at1-800-392-3673(Ford),TDDforthehearingimpaired:1-800-232-5952
orbywritingtotheCenteratthefollowingaddress:
FordMotorCompany
CustomerRelationshipCenter
P.O.Box6248
Dearborn,Michigan48121
UTILIZING THE MEDIATION/ARBITRATION PROGRAM
(CANADA ONLY)
InthosecaseswhereyoucontinuetofeelthattheeffortsbyFordand
thedealertoresolveafactory-relatedvehicleserviceconcernhavebeen
unsatisfactory,FordofCanadaparticipatesinanimpartialthirdparty
mediation/arbitrationprogramadministeredbytheCanadianMotor
VehicleArbitrationPlan(CAMVAP).
TheCAMVAPprogramisastraight-forwardandrelativelyspeedy
alternativetoresolveadisagreementwhenallothereffortstoproducea
settlementhavefailed.Thisprocedureiswithoutcosttoyouandis
designedtoeliminatetheneedforlengthyandexpensivelegal
proceedings.
182
2004
Escape(204)
OwnersGuide(post-2002-fmt)
USAEnglish(fus)
Product Specification
CategoriesFord Escape Manuals, Ford Manuals
Model Year2004
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- 256 pages
Document File TypePDF
CopyrightAttribution Non-commercial
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