2007 Ford Explorer Owners Manual

Customer Assistance
THE BETTER BUSINESS BUREAU  (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
YoursatisfactionisimportanttoFordMotorCompanyandtoyourdealer.
Experiencehasshownthatourcustomershavebeenverysuccessfulin
achievingsatisfactionbyfollowingthethree-stepprocedureoutlinedon
thefrontpageoftheWarrantyGuide.However,ifyourwarrantyconcern
hasnotbeenresolvedusingthethree-stepprocedure,youmaybe
eligibletoparticipateintheBBBAUTOLINEprogram.
TheBBBAUTOLINEprogramconsistsoftwoparts–mediationand
arbitration.Initially,theBBBwilltrytoresolveyourquestionorconcern
throughmediation.Mediationisaprocessthroughwhicha
representativeoftheBBBwillcontactthepartiesandexploreoptions
forsettlementofyourclaim.Ifmediationisnotsuccessful,customers
witheligibleclaimsmayparticipateintheBBBAUTOLINEarbitration
process.Anarbitrationhearingwillbescheduledsothatyoucanpresent
yourcaseinaninformalsettingbeforeanimpartialperson.The
arbitratorwillconsiderthetestimonyprovidedandmakeadecisionafter
thehearing.Youarenotboundbythedecisionbutmaychoosetoaccept
it.IfyouchoosetoaccepttheBBBAUTOLINEdecisionthenFordmust
abidebytheaccepteddecisionaswell.Ifthearbitratorhasdecidedin
yourfavorandyouacceptthedecision,theBBBAUTOLINEprogram
willcontactyoutoensurethatFordhascompliedwiththedecisionina
timelymanner.DisputessubmittedtotheBBBAUTOLINEprogramare
usuallydecidedwithinfortydaysafteryoufileyourclaimwiththeBBB.
ToinitiateaclaimwiththeBBBAUTOLINE,youwillbeaskedforyour
nameandaddress,generalinformationaboutyournewvehicle,
informationaboutyourwarrantyconcernsandanystepsyouhave
alreadytakentotrytoresolvethem.YouwillthenbemailedaCustomer
ClaimFormthatyouwillneedtocomplete,provideproofofvehicle
ownership,signandreturntheCustomerClaimFormtotheBBB.Upon
receipt,theBBBwillreviewtheclaimforeligibilityundertheProgram
SummaryGuidelines.
YoucangetmoreinformationbycallingBBBAUTOLINEat
1–800–955–5100,
orwritingto:
BBBAUTOLINE
4200
WilsonBoulevard,Suite800
Arlington,Virginia22203–1833
Note:FordMotorCompanyreservestherighttochangeeligibility
limitations,modifyprocedures,ortodiscontinuethisprocessatanytime
withoutnoticeandwithoutobligation.
307
2007
Explorer(exp)
OwnersGuide(post-2002-fmt)
USA(fus)
Product Specification
CategoriesFord Explorer Manuals, Ford Manuals
Model Year2007
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- 368 pages
Document File TypePDF
CopyrightAttribution Non-commercial
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