2003 Ford Explorer Owners Manual

Customer Assistance
THE DISPUTE SETTLEMENT BOARD  (U.S. ONLY)
The Dispute Settlement  Board is:
an independent, third-party  arbitration program for  warranty disputes
available free to  owners and lessees  of qualifying Ford Motor  Company
vehicles
The Dispute Settlement  Board may not  be available in all  states. Ford
Motor Company reserves  the right to  change eligibility limitations, modify
procedures and/or to  discontinue this service  without notice and without
incurring obligations per  applicable state law.
What kinds of cases  does the Board review?
Unresolved warranty repair  concerns or vehicle  performance concerns as
on Ford and  Lincoln Mercury cars  and Ford and Lincoln  Mercury light
trucks which are  within the terms  of any applicable written  new vehicle
warranty are eligible  for review, except  those involving:
a non-Ford product
a non-Ford dealership
sales disputes between  customer and dealer  except those associated
with warranty repairs  or concerns with  the vehicle’s performance as
designed
a request for  reimbursement of consequential  expenses unless a
service or product  concern is being  reviewed
items not covered  by the New  Vehicle Limited Warranty (including
maintenance and wear  items)
alleged personal injury/property  damage claims
cases currently in  litigation
vehicles not used  primarily for family,  personal or household purposes
(except in states  where the Dispute  Settlement Board is required  to
review commercial vehicles)
vehicles with non-U.S.  warranties
Concerns are ineligible  for review if  the New Vehicle Limited  Warranty
has expired at  receipt of your  application and, in certain  states eligibility
is dependent upon  the customer’s possession  of the vehicle.
Eligibility may differ  according to state  law. For example, see  the unique
brochures for California,  West Virginia, Georgia  and Wisconsin
purchasers/lessees.
210
2003
Explorer(exp)
OwnersGuide(post-2002-fmt)
USAEnglish(fus)
Product Specification
CategoriesFord Explorer Manuals, Ford Manuals
Model Year2003
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- 280 pages
Document File TypePDF
CopyrightAttribution Non-commercial
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Reb on Feb 18, 2013.