2003 Ford Explorer Owners Manual

Customer Assistance
Board membership
The Board consists  of:
three consumer representatives
a Ford or  Lincoln Mercury dealership  representative
Consumer candidates for  Board membership are  recruited and trained by
an independent consulting  firm. The dealership  Board member is chosen
from Ford and  Lincoln Mercury dealership  management, recognized for
their business leadership  qualities.
WhattheBoardneeds
To have your  case reviewed you  must complete the application  in the
DSB brochure and  mail it to  the address provided on  the application
form. Some states  will require you  to use certified mail,  with return
receipt requested.
Your application is  reviewed and, if  it is determined to  be eligible, you
will receive an  acknowledgment indicating:
The file number  assigned to your  application.
The toll-free phone  number of the  DSB’s independent administrator.
Your dealership and  a Ford Motor  Company representative will then  be
asked to submit  statements.
To properly review  your case, the  Board needs the following  information:
Legible copies of  all documents and  maintenance or repair orders
relevant to the  case.
The year, make,  model, and Vehicle  Identification Number (VIN) listed
on your vehicle  ownership license.
The date of  repair(s) and mileage  at the time of  occurrence(s).
The current mileage.
The name of  the dealer(s) who  sold or serviced the  vehicle.
A brief description  of your unresolved  concern.
A brief summary  of the action  taken by the dealer(s)  and Ford Motor
Company.
The names (if  known) of all  the people you contacted  at the
dealership(s).
A description of  the action you  expect to resolve your  concern.
You will receive  a letter of  explanation if your application  does not
qualify for Board  review.
211
2003
Explorer(exp)
OwnersGuide(post-2002-fmt)
USAEnglish(fus)
Product Specification
CategoriesFord Explorer Manuals, Ford Manuals
Model Year2003
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Reb on Feb 18, 2013.