2009 Ford Escape Owners Manual

Customer Assistance
THE BETTER BUSINESS BUREAU  (BBB) AUTO LINE PROGRAM
(U.S. ONLY)
YoursatisfactionisimportanttoFordMotorCompanyandtoyourdealer.
Ifawarrantyconcernhasnotbeenresolvedusingthethree-step
procedureoutlinedonthefirstpageoftheCustomerAssistancesection,
youmaybeeligibletoparticipateintheBBBAUTOLINEprogram.
TheBBBAUTOLINEprogramconsistsoftwoparts–mediationand
arbitration.Duringmediation,arepresentativeoftheBBBwillcontact
bothyouandFordMotorCompanytoexploreoptionsforsettlementof
theclaim.Ifanagreementisnotreachedduringmediationandyour
claimiseligible,youmayparticipateinthearbitrationprocess.An
arbitrationhearingwillbescheduledsothatyoucanpresentyourcase
inaninformalsettingbeforeanimpartialperson.Thearbitratorwill
considerthetestimonyprovidedandmakeadecisionafterthehearing.
Youarenotboundbythedecision,butshouldyouchoosetoacceptthe
BBBAUTOLINEdecision,Fordmustabidebytheaccepteddecisionas
well.DisputessubmittedtotheBBBAUTOLINEprogramareusually
decidedwithinfortydaysafteryoufileyourclaimwiththeBBB.
BBBAUTOLINEApplication:Usingtheinformationprovidedbelow,
pleasecallorwritetorequestaprogramapplication.Youwillbeasked
foryournameandaddress,generalinformationaboutyournewvehicle,
informationaboutyourwarrantyconcerns,andanystepsyouhave
alreadytakentotrytoresolvethem.ACustomerClaimFormwillbe
mailedthatwillneedtobecompleted,signedandreturnedtotheBBB
alongwithproofofownership.Uponreceipt,theBBBwillreviewthe
claimforeligibilityundertheProgramSummaryGuidelines.
YoucangetmoreinformationbycallingBBBAUTOLINEat
1-800-955-5100,
orwritingto:
BBBAUTOLINE
4200
WilsonBoulevard,Suite800
Arlington,Virginia22203–1833
BBBAUTOLINEapplicationscanalsoberequestedbycallingtheFord
MotorCompanyCustomerRelationshipCenterat1-800-392-3673.
Note:FordMotorCompanyreservestherighttochangeeligibility
limitations,modifyprocedures,ortodiscontinuethisprocessatanytime
withoutnoticeandwithoutobligation.
258
Product Specification
CategoriesFord Escape Manuals, Ford Manuals
Model Year2009
Download File
Please Enter the Security Characters Shown Below. Letters are Case Sensitive. Your download link will appear upon completing this step.
- 321 pages
Document File TypePDF
CopyrightAttribution Non-commercial
(0 votes, average: 0 out of 5)

Submit your review (optional)
(will not be displayed)
* Required Field