Customer Assistance
TheDisputeSettlementBoardmaynotbeavailableinallstates.Ford
MotorCompanyreservestherighttochangeeligibilitylimitations,modify
proceduresand/ortodiscontinuethisservicewithoutnoticeandwithout
incurringobligationsperapplicablestatelaw.
What kinds of cases does the Board review?
Unresolvedwarrantyrepairconcernsorvehicleperformanceconcernsas
onFordandLincolnMercurycarsandFordandLincolnMercurylight
truckswhicharewithinthetermsofanyapplicablewrittennewvehicle
warrantyareeligibleforreview,exceptthoseinvolving:
•
•
•
anon-Fordproduct
anon-Forddealership
salesdisputesbetweencustomeranddealerexceptthoseassociated
withwarrantyrepairsorconcernswiththevehicle’sperformanceas
designed
•
•
arequestforreimbursementofconsequentialexpensesunlessa
serviceorproductconcernisbeingreviewed
itemsnotcoveredbytheNewVehicleLimitedWarranty(including
maintenanceandwearitems)
•
•
•
allegedpersonalinjury/propertydamageclaims
casescurrentlyinlitigation
vehiclesnotusedprimarilyforfamily,personalorhouseholdpurposes
(exceptinstateswheretheDisputeSettlementBoardisrequiredto
reviewcommercialvehicles)
•
vehicleswithnon-U.S.warranties
ConcernsareineligibleforreviewiftheNewVehicleLimitedWarranty
hasexpiredatreceiptofyourapplicationand,incertainstateseligibility
isdependentuponthecustomer’spossessionofthevehicle.
Eligibilitymaydifferaccordingtostatelaw.Forexample,seetheunique
brochuresforCalifornia,WestVirginia,GeorgiaandWisconsin
purchasers/lessees.
Board membership
TheBoardconsistsof:
•
•
Threeconsumerrepresentatives
AFordorLincolnMercurydealershiprepresentative
ConsumercandidatesforBoardmembershiparerecruitedandtrainedby
anindependentconsultingfirm.ThedealershipBoardmemberischosen
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| Categories | Ford Focus Manuals, Ford Manuals |
|---|---|
| Model Year | 2003 |
| Download File |
|
| Document File Type | |
| Copyright | Attribution Non-commercial |
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