2010 Cadillac Escalade Owners Manual

CustomerAssistanceand
Information
STEPTWO : Ifaftercontacting  amemberofdealership
management, itappearsyourconcerncannotbe
resolved bythedealership withoutfurtherhelp,inthe
UnitedStates,calltheCadillac   Customer Assistance
Center,24hoursaday,at1-800-458-8006.    InCanada,
calltheCanadianCadillac  CustomerCommunication
Centreat1-888-446-2000.
CustomerSatisfactionProcedure
Yoursatisfaction andgoodwill areimportant toyour
dealerandtoCadillac.  Normally,anyconcernswiththe
salestransaction ortheoperation  ofthevehiclewillbe
resolved bythedealer'ssalesorservicedepartments.
Sometimes, however,despitethebestintentions  of
allconcerned, misunderstandings canoccur.Ifyour
concernhasnotbeenresolved   toyoursatisfaction, the
following stepsshouldbetaken:
Weencourage youtocallthetoll-free   numberinorder
togiveyourinquirypromptattention.   Havethefollowing
information available togivetheCustomerAssistance
Representative:
.
VehicleIdentification Number(VIN).Thisis
available fromthevehicleregistration  ortitle,orthe
plateatthetopleftoftheinstrument    paneland
visiblethroughthewindshield.
STEPONE: Discussyourconcernwithamemberof
dealership management. Normally,concernscanbe
quicklyresolved atthatlevel.Ifthematterhasalready
beenreviewed withthesales,serviceorpartsmanager,
contacttheownerofthedealership   orthegeneral
manager.
.
.
Dealership nameandlocation.
Vehicledelivery dateandpresentmileage.
Whencontacting Cadillac, remember thatyourconcern
willlikelyberesolved  atadealer'sfacility.Thatiswhy
wesuggestfollowing  StepOnefirst.
9-2
Product Specification
CategoriesCadillac Escalade Manuals, Cadillac Manuals
Tags
Model Year2010
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- 614 pages
Document File TypePDF
CopyrightAttribution Non-commercial
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